Refund policy
Ray by You
At Ray by You, each piece is thoughtfully curated to bring you everyday elegance. We take pride in the quality of our products and hope you love your purchase. However, if there’s an issue, we’re here to help.
Returns
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We accept returns only in case of damaged, defective, or incorrect products.
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Requests for returns must be raised within 48 hours of delivery.
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To be eligible for a return:
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The product must be unused, unworn, and in original condition
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Original packaging, tags, and invoice must be intact
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Due to hygiene reasons, jewellery once worn or used cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to improper use, water, perfume, or chemicals
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Normal wear and tear
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Items purchased during sale or promotional offers (unless damaged)
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Change of mind or personal preference
Refunds
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Once your return request is approved and the product passes quality inspection, the refund will be processed.
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Refunds are issued to the original payment method.
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Please allow 5–7 business days for the refund to reflect in your account after approval.
How to Request a Return
To initiate a return, please email us at:
📧 raybyyou@gmail.com
Include:
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Order number
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Clear photos/videos of the product
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Reason for return
Our team will review your request and guide you through the next steps.
Shipping Charges
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Return shipping charges (if applicable) will be communicated during approval.
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Original shipping charges are non-refundable.
Cancellations
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Orders can be cancelled only before they are shipped.
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Once shipped, cancellations are not possible.
Contact Us
For any questions or concerns, feel free to reach out to us at:
📧 raybyyou@gmail.com
We’re always happy to assist you 🤍
Ray by You
Everyday elegance, designed by you