Shipping policy

Ray by You

At Ray by You, we aim to deliver your order safely and on time while maintaining the quality and care of every piece.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-volume periods, processing times may be slightly longer.

Shipping Timeline

  • Once shipped, orders are typically delivered within 3–7 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Coverage

  • We currently ship across India.

  • International shipping is not available at the moment.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any free-shipping offers will be clearly mentioned on the website.

Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking details.

  • You can use the tracking link to monitor your order status.

Delays & Issues

  • Ray by You is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

  • If there is a significant delay, our team will keep you informed.

Incorrect Address

  • Please ensure that your shipping address and contact details are correct at checkout.

  • Ray by You is not responsible for orders delayed or returned due to incorrect or incomplete address details provided by the customer.

Damaged or Missing Packages

  • If your order arrives damaged or appears tampered with, please contact us within 48 hours of delivery with clear photos/videos.

  • We will review the issue and assist you as per our Return & Refund Policy.

Contact Us

For any shipping-related questions or concerns, feel free to reach out to us at:
📧 raybyyou@gmail.com

Ray by You
Everyday elegance, designed by you